Service Levels
This page explains the public service-level position for AGROSCOPS. Contract-specific enterprise SLAs may provide different commitments. Effective 7 October 2026.
Public and standard services
Unless an applicable written agreement states otherwise, AGROSCOPS services are provided on a commercially reasonable best-effort basis and no specific uptime percentage or service credit is promised by this public page.
Enterprise SLA
Enterprise customers may agree written commitments covering availability targets, support response times, planned maintenance, incident communication, exclusions and remedies. Those terms are defined in the applicable enterprise agreement.
Data-source availability
Service availability and freshness can also depend on external Earth-observation, environmental, telecommunications or other data sources. Source outages and delayed upstream observations may be treated separately in enterprise service-level terms.
Support
Standard enquiries may be sent to hello@verdantraz.com. Contracted customers should use the support channel specified in their applicable order or enterprise agreement.